Refund Policy

Transparent and equitable refund terms for your assurance

Overview

At NeutralInfoGateway, we understand that plans may change, and we aim to provide clear and honest refund policies. This policy specifies under what conditions you may receive a refund for yacht charter services.

It is important to thoroughly examine this policy prior to booking your charter. By confirming a booking with NeutralInfoGateway, you recognize and consent to adhere to these refund requirements.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Total refund less service charges

Processing Time: 5-7 business days

Service Charge: $50 for credit card payments

Requirements: Must be requested through written correspondence via email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the overall cost of the charter

Processing Time: 7-10 business days

Service Charge: $25 deducted from the refund

Prerequisites: Justifiable cause is necessary; subject to administrative costs

Less than 24 Hours Before Charter

No Refund

Eligible for: No refunds provided

Exception: Consideration for extenuating emergencies

Alternate Option: At managerial discretion, a charter credit might be presented

Criteria: Proof required for emergency considerations

Weather-Related Cancellations

Our Weather Guarantee

Your safety comes first. If a certified captain deems the weather conditions as dangerous for sailing, we offer flexible alternatives:

  • Full Refund: Provided when rescheduling isn't an option
  • Reschedule: Postpone your booking to another available date free of charge
  • Charter Credit: Awarded credit valid for one year from your original booking

Weather Evaluation Procedure

We assess weather suitability by looking at:

  • Studying wind patterns and levels
  • Assessing wave sizes and ocean state
  • Checking forecasts for visibility and rain
  • Adhering to maritime advisories and cautions
  • Evaluating safety based on professional captain’s judgement

Decision Deadline: Conclusions about weather-induced cancellations are made at least 4 hours before the planned departure.

Medical Emergency Refunds

Exceptional Circumstances

We are sensitive to the fact that medical emergencies may arise. The subsequent scenarios might be eligible for special consideration:

  • Sudden medical conditions or accidents necessitating hospital stay
  • Bereavement within the close family
  • Unpredicted military service or call to action
  • Summoned for juridical service or legal commands
  • Natural calamities disrupting travel plans

Validation Needs

Emergency refund claims should be accompanied by:

  • Official medical attestation or evidence of hospital stay
  • Bereavement documentation, if applicable
  • Militaristic dispatch orders firmly established
  • Legal summonses or notifications of jury service
  • Notices of travel impediments or state of emergency proclamations

Procedure: Provided we receive the required documents, emergency refunds are handled within 3-5 business days.

Operational Cancellations

Technical Dilemmas

Should the appointed yacht sustain mechanical failures not immediately resolvable:

  • Substitute Vessel: A comparable alternative vessel will be offered if possible
  • Full Refund: Refund issued if no appropriate substitute is procurable
  • Partial Refund: Returned amount corresponds if alternative vessel holds different rates
  • Indemnification: Further recompense may be contemplated for the inconvenience suffered

Crew Availability Issues

In exceptional instances when a certified crew is not available:

  • Efforts to secure replacement crew will be made when possible
  • Complete reimbursement if the charter cannot occur
  • Rebooking options with no surplus charge

Refund Processing

Reimbursement Modalities

Refunds shall return through the payment medium initially utilized for the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Service Charges

Credit Card Transactions

$50 charge for rescinded bookings done over 72 hours ahead

Bank Transfer Reimbursements

$25 charge for all refunds via bank transfers

International Transactions

Supplementary fees may be applicable for cross-border dealings

Charter Credits

Scenarios for Credit Issuance

In some instances, charter credits might be given in place of a reimbursement:

  • Cancellations made at short notice (under 24 hours prior)
  • Cancellations due to weather
  • Voluntary deferments of bookings
  • Interruptions caused by operational concerns

Conditions for Credit Usage

  • Validity: One year from the date of issue
  • Transferability: Credits cannot be transferred to other individuals
  • Value: Represents the full value of the charter with no deduction from service fees
  • Redeemability: Viable for any accessible charter within the validity period
  • Expiry: No extensions beyond the one-year window

Partial Service Reimbursements

Disruptions During Service

If the charter experience is interrupted or concluded earlier due to our operational issues:

  • A proportional refund based on the proportion of unused service
  • Credit for a subsequent charter equating to the disrupted service
  • Complimentary service upgrades or extra offerings

Discontinuations Due to Guests

If a charter is prematurely finished because of actions or safety infractions by guests:

  • No recharge for the unutilized duration
  • Outstanding charges remain payable
  • Extra fees could be imposed

Dispute Resolution

Should there be dissent regarding a refund, your options are:

  • Inquire a reassessment by our executive team
  • Submit supplementary documents or evidence
  • Look for mediation through consumer protection entities
  • Invoke legal channels pursuant to pertinent regulations

Method for Requesting a Refund

Step 1: Reach Out

Initiate your refund claim through:

Step 2: Submit Details

Your claim should comprise the ensuing particulars:

  • Confirmation code from your booking
  • Time and date of the charter
  • Justification for the cancellation
  • Requisite documents (where applicable)
  • Preferential method for receiving the refund

Step 3: Evaluation and Execution

We will acknowledge your request within a day, compare it against this policy, notify of our decision in two days’ time, and proceed with approved refunds following the timelines provided above.

Essential Reminders

  • Requests for refunds must be recorded in writing
  • Reimbursements are processed in $, regardless of the primary transaction's currency
  • We highly suggest securing travel insurance
  • Modifications to this policy are possible with a one-month notice
  • Repayments comply with prevailing tax laws and mandates

How to Get in Touch

For inquiries or to submit a refund application:

Refunds Department
NeutralInfoGateway Marine Services Ltd.
Yacht Haven Grande
Miami FL 33131
United States

Phone: +1 305-123-4567
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Reviewed: August 21, 2026

This refund guideline is drafted to ensure clarity and straightforwardness. Prior to booking, we encourage a full review of these terms, and we remain available to answer any queries you might have.