Privacy Policy

1. Introduction

NeutralInfoGateway ("we," "our," or "us") is devoted to safeguarding your privacy. This Privacy Policy outlines our methods for collecting, using, sharing, and protecting your information while you access our website neutralinfogateway.sbs or make use of our yacht charter services.

Engaging with our services indicates your agreement to the data handling practices indicated in this policy. Our policy is aligned with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation in Canada.

2. Information Collection

2.1 Personal Data

Personal data you actively give to us includes instances such as when you:

• Reserve a yacht charter
• Get in touch via our website or phone
• Opt-in to receive our newsletter
• Complete any forms on our site
• Engage in surveys or promotional activities

This collected data may contain:

• Your name and contact methods (email, telephone number, residence)
• Billing details (handled securely by external processors)
• Preferences and specifications for your charter
• Alternate contact details
• Specific dietary needs or health information (if shared)

2.2 Information Gathered Automatically

Our website automatically records certain details about your device and how you interact with the site:

• IP address and locale data
• Internet browser and its version
• Site navigation and duration of visit
• Source websites
• Device specifics (model, screen size, etc.)

2.3 Tracking Methods

For a more tailored experience on our website, we utilize cookies and other tracking systems to:

• Store your preferences
• Evaluate website functionality and performance
• Deliver customized content
• Advance our service offerings

You have the power to manage cookies through your web browser's settings or via our consent management platform for cookies.

3. Utilization of Your Data

The purposes for using your information include:

• Provision of Services: To administer yacht charter services, confirm bookings, and communicate regarding your charter
• Support for Customers: To address inquiries and assist you
• Transactions: To manage financial transactions and billing
• Safety Measures: To safeguard the integrity of our operations and protect against dishonest activities
• Promotion: To send offers and news (with your authorization)
• Site Development: To analyze patterns of use and optimize our web presence
• Adhering to Law: To conform to legal stipulations and standards

4. Disclosure of Information

Your personal data isn't sold, exchanged, or leased to external entities. It may be shared in situations such as:

4.1 Contractors

We might provide your details to dependable third-party vendors that facilitate us in various services including: handling payments, website operations and maintenance, marketing through email, analytics, customer service, and more.

4.2 Legal Obligations

If mandated by law or to comply with legal inquiries, respond to court orders, or scrutinize potential illegal conduct or emergency situations, we might need to reveal your information.

4.3 Corporate Changes

Your personal data may be transferred as an asset in business transactions like mergers, acquisitions, or sales of company assets.

5. Safeguarding Data

To shield your personal data from unauthorized access, misuse, disclosure, or destruction, we’ve instated appropriate security strategies which include encryption, protected servers, authorized access, routine evaluations, and staff training.

However, no digital transmission or storage technique is entirely secure. We are thus unable to promise absolute security of your data.

6. Data Retention

Your personal data is retained only for as long as it serves the purposes for which it was compiled or as legally required. Typical retention periods could be:

• Charter Reservations: 7 years for tax/legal reasons
• Marketing Engagements: until request for removal/withdrawal
• Web Analytics: 26 months
• Client Support: 3 years post last interaction

7. Rights and Preferences

Your rights encompass accessing, amending, erasing (as per law), transferring data, opting out of marketing communications, and managing cookie preferences. For exercising these rights, reach out to us at the contact information below.

8. External Services

8.1 Usage Analytics

We engage Google Analytics for insights on our website’s use. You can deselect participation through the Google Analytics opt-out extension for browsers.

8.2 Social Networking

Our website can provide links to social media that maintain their respective privacy regulations.

8.3 Payment Handling

Financial transactions are executed by third-party handlers that adhere to PCI DSS standards.

9. International Data Movement

We may move and process your data in nations other than United States. We ensure appropriate protections are in place in line with applicable privacy laws.

10. Children’s Privacy

We do not purposefully serve or collect information from individuals under the age of 13. Should you suspect that a minor has provided us with personal data, please get in touch with us immediately.

11. Policy Modifications

This Privacy Policy may be updated to more accurately reflect our data handling changes or legal shifts. We will inform you through updated postings, emails to registered users, or announcements on our page. Use of our services after such amendments implies your consent.

12. Communication Channels

Should you wish to inquire about this Privacy Policy or our practices regarding data, please contact us:

13. Consistency with Google Ads Consent Policy

We conform to the consent policies for Google Ads users. Adjust your selections regarding cookies/tracking any time through our cookie settings panel.